Terms and Conditions

Last updated: 16 October 2025

1. Agreement to Terms

1.1 These Terms of Use (“Terms”) form a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Raytd Pty Ltd (ACN 670 131 361), trading as Raytd, its successors, assignees and related bodies corporate (defined in the Corporations Act 2001 (Cth))  (“Raytd”, “we”, “us”, or “our”), governing your access to and use of: 

(a) our websites at www.raytd.com and www.raytd.app (including all related subdomains);

(b) the Raytd mobile application; and

(c) any other related media forms, channels, mobile sites, or applications connected to these services (collectively, the “Site”).

1.2 Our registered office is at 10 Radstock Place, Tingalpa QLD 4173 Australia. By accessing or using the Site, you acknowledge that you have read, understood, and agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not access or use the Site.

1.3 The services to be provided by Raytd are limited to the rights, licences, and obligations expressly set out in these Terms. No other services, deliverables, or obligations are included within the scope of these Terms.

1.4 We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will notify you of any changes to these Terms of Use via email. By continuing to use the Site after updates are notified to you, then you agree to the revised Terms.  The Site is controlled and operated by us from Australia. We make no representation that the Site or its content complies with laws outside Australia. If you access the Site from other jurisdictions, you are responsible for ensuring that your use complies with applicable local laws. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

1.5 The Site is intended for users who are at least 18 years old. By using the Site, you represent and warrant that you are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

2. Subscription and Licence

2.1 Your subscription to use our Site (Subscription) will commence on the Commencement Date and continue for the Subscription Period, subject to you paying the fees as set out on our prices page (Fees).

2.2 Subject to these Terms and to your payment of the Fees, Raytd grants you, solely for the subscription period covered by the Fees, a limited, non-exclusive, non-transferrable, non-sublicensable licence to access and use the Site, for sole use by you, and expressly not for commercial exploitation, resale or redistribution, and in accordance with the conditions set out in these Terms of Use (Licence).  You acknowledge that we may grant any other number of licences for the Site to any other parties.

2.3 Your Licence will be valid for the time period covered by the Fees as specified by Raytd and the services provided by Raytd are limited to the scope of the inclusions in the relevant Subscription Tier.

3. Services

3.1 You may use the Site to undertake building inspections faster, automate quality assurance and reporting tasks, and deliver actionable insights with industry leading data analytics (Services).

3.2 You may select our 'Advanced Onboarding' service to better assist you in adopting the Site. The inclusions of the Advanced Onboarding service may change from time to time and will be updated on the Site.  As an example, this service may include:

(a) configuring user accounts and permissions;

(b) training your team on how to use the Site; and

(c) recreating templates or documents based on information, standards, or example materials provided by you.  

3.3 If you choose to obtain the Advanced Onboarding service you may be required to pay additional fees which must be paid in advance to Raytd.  

3.4 Raytd reserves the right, at its sole discretion, to determine the scope, format, and duration of the Advanced Onboarding service. 

3.5 You acknowledge that the quality and effectiveness of the Advanced Onboarding service depends on the accuracy, completeness, and timeliness of information you provide, and you agree to provide such information to Raytd in a prompt and accurate manner.

3.6 You acknowledge and agree that this service does not:

(a) constitute professional advice on how to assess or perform any work within your business;

(b) relieve you of your responsibility to comply with applicable laws, regulations, or industry standards; and

(c) is limited to guidance on using the Site.

3.7 Raytd shall have no liability for any errors, omissions, losses, damages, or costs arising directly or indirectly from:

(a) your use or reliance on the Advanced Onboarding service;

(b) any incorrect or incomplete information provided by you; or

(c) any templates, workflows, or documents recreated based on materials you supplied.

3.8 You agree to indemnify and hold harmless Raytd, its officers, employees, and contractors from and against any claims, losses, or damages arising from your use of the Advanced Onboarding service or from materials you provide.       

4. Intellectual Property (IP) Rights

4.1 All intellectual property rights (including copyright, trade marks, designs, patents, confidential information, trade secrets, know-how, software, source code, object code, data, documents, concepts and methodologies) owned or licensed by Raytd Pty Ltd prior to the commencement of these Terms, remain the sole property of Raytd or its licensors (“Pre-Existing IP”).

4.2 The Site and all content made available on it, including but not limited to trademarks, text, graphics, logos, artwork, layout, design, “look and feel”, databases, user interfaces, software, source code, and related materials (together, “Raytd IP”), are owned or licensed by Raytd and are protected under the Copyright Act 1968 (Cth), the Trade Marks Act 1995 (Cth), and other applicable laws in Australia and internationally.

4.3 You are not permitted to download and use any Raytd IP or Pre-existing IP without the prior written consent of Raytd.

4.4 Unless expressly agreed otherwise in writing, any intellectual property created, adapted or developed by Raytd in the course of providing the Site, Services, or related materials will form part of the Raytd IP and will be owned by Raytd. 

4.5 Unless otherwise agreed in writing, all intellectual property rights in any updates, modifications, improvements, or new features developed for the Site, including those requested or suggested by you, will remain the sole property of Raytd. This includes, without limitation, copyright, trade marks, designs, patents, software, code, and other proprietary rights.

4.6   You are granted a limited, non-exclusive, revocable, non-transferable licence to access and use the Site and the Raytd IP solely for its intended purpose and in accordance with these Terms and the terms of your Licence. Except where permitted by law or with our prior written consent, you must not:

(a) download, copy, reproduce, modify, adapt, translate, distribute, transmit, publish, display or create derivative works from any Raytd IP or Pre-Existing IP, in whole or in part;

(b) decompile, reverse engineer or otherwise attempt to extract or derive the source code , underlying structure, ideas, or algorithms of any software or other intellectual property forming part of the Raytd IP or Pre-Existing IP; or

(c) remove or obscure any copyright, trade mark or other proprietary notice contained in or on the Raytd IP or Pre-Existing IP.

4.7 Raytd retains all rights, title and interest in and to the Raytd IP and Pre-Existing IP. Nothing in these Terms transfers to you any ownership of, or rights in, the Raytd IP or Pre-Existing IP other than the limited licence expressly granted above.

5. User Representations

5.1 By using the Site, you represent and warrant that:

(a) You agree that you are solely responsible to determine whether the Services meet your requirements and are suitable for the purposes for which you intend to use them;

(b) all registration information you submit will be true, accurate, current, and complete;

(c) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(d) you have the legal capacity and you agree to comply with these Terms of Use;

(e) you are not a minor in the jurisdiction in which you reside;

(f) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise;

(g) you will not use the Site for any illegal or unauthorized purpose; and

(h) your use of the Site will not violate any applicable law or regulation.

5.2 If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

5.3 You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site. You must not (and must not allow anyone else to):

5.4 Unlawful or harmful content

You must not post, upload, publish, transmit, or share any content through the Site or Services that:

(a) is illegal, unlawful, fraudulent, misleading, deceptive, or otherwise prohibited under any applicable law or regulation;

(b) is defamatory, libellous, abusive, harassing, threatening, offensive, obscene, indecent, pornographic, vulgar, hateful, discriminatory, or otherwise harmful, including content that promotes violence, exploitation, self-harm, or any activity that is dangerous or unlawful;

(c) infringes, misappropriates, or violates the intellectual property rights, moral rights, privacy rights, publicity rights, confidentiality obligations, or other legal rights of any third party;

(d) contains personal information of another person without their consent, or which otherwise breaches applicable privacy or data protection laws;

(e) impersonates any person or entity, misrepresents your affiliation with any person or entity, or falsely implies endorsement, sponsorship, or approval by Raytd or any third party;

(f) contains or promotes spam, junk mail, chain letters, pyramid schemes, or other unsolicited or unauthorised communications; or

(g) could otherwise cause harm, liability, or reputational damage to Raytd, its users, or any third party.

5.5 We reserve the right, at our sole discretion and without prior notice, to monitor, remove, block, disable, or restrict access to any content that we reasonably believe breaches these Terms, is unlawful, harmful, or otherwise objectionable, or may expose Raytd, its users, or any third party to liability. We are not obliged to monitor all content, but we may do so where reasonably necessary to protect our rights, comply with legal obligations, or safeguard the integrity of the Site and Services. 

5.6 Misuse of the Site

You must not misuse the Site or the Services. You agree that You will not:

(a) use the Site or Services in any way that could damage, disable, overburden, impair, interfere with, or compromise our systems, networks, or security, or the enjoyment of the Site by other users;

(b) introduce, upload, transmit or distribute viruses, malware, spyware, ransomware, worms, Trojan horses, time bombs, or any other malicious, harmful, or disruptive code, files, or programs;

(c) circumvent or attempt to circumvent any security or access controls on the Site, attempt to gain unauthorised access to, interfere with, damage or disrupt any part of the Site, any server or system on which the Site is stored, or any server, computer, database, network, or account connected to the Site;

(d) use automated scripts, bots, spiders, crawlers, scraping tools, data mining, harvesting, or extraction methods in relation to the Site or its content, except with our prior written consent;

(e) use the Site or Services in a way that infringes or misappropriates any third-party rights (including intellectual property rights, privacy rights, or confidentiality obligations);

(f) use the Services for any unlawful, fraudulent, misleading, or harmful purpose, or in a manner inconsistent with the intended and permitted purpose of the Services;

(g) impersonate any person or entity, or misrepresent your affiliation with any person or entity, when accessing or using the Site;

(h) attempt to decompile, disassemble, reverse-engineer, or otherwise derive the source code, underlying ideas, algorithms, structure, or organisation of the Site or its software (except as expressly permitted by law);

(i) interfere with, disrupt, or attempt to interfere with any other user’s experience on the Site;

(j) assist, permit, or encourage any other person to do any of the above.

5.7 We reserve the right to suspend or terminate your access to the Site without notice if we reasonably believe you have breached this clause, and we may take further legal action if required.

6. User Registration

6.1 You may be required to register to use the Site. You agree to keep your password confidential and you will be responsible for all use of your account and password. You are responsible for any activity that occurs under your account unless the activity occurs due to circumstances beyond your reasonable control and you have promptly notified us of unauthorised access. We reserve the right to remove, reclaim, or change a username you select if we determine, on reasonable grounds, that such username is inappropriate, obscene, infringes a third party’s rights, or is otherwise inappropriate for use on the Site.

6.2 You acknowledge and agree that Raytd is not be liable for any loss, damage, or unauthorised activity on your account that occurs despite reasonable security measures, provided you have complied with your obligations under these Terms, including keeping your password confidential and promptly notifying us of any unauthorised access. 

7. Fees and Payment

7.1 By purchasing or subscribing to any paid service, you agree to provide current, complete, and accurate billing, purchase and account information for all purchases made via the Site.

7.2 You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

7.3 We bill you through an online billing account for purchases made via the Site. All prices are free of any applicable taxes and other such charges and will be added to the price of purchases as required by law. We may change prices at any time. You authorise us and our relevant payment processors, such as Stripe, to charge your nominated payment method for all amounts payable at the time of purchase. If you choose a subscription or recurring service, you authorise us to automatically debit your nominated payment method for each recurring payment, until you cancel in accordance with these Terms.

7.4  You authorise us and our payment processor to store your payment information and any other information related to your payment or provision of the services as outlined in our Privacy Policy. 

7.5 You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis until you notify us of your cancellation. We may adjust our prices from time to time. If you are on a recurring plan, we will give you at least 14 days’ notice before any price increase takes effect, and you may cancel your subscription before the new pricing applies. If you do not cancel your subscription before the new pricing applies, you are taken to have accepted the increased prices which will be applied to your next billing cycle.

7.6 You understand and agree that if payment is processed by a third party processor, that the processor has its own terms and conditions to which you must agree in order for us to process payment. By making payment via such processor, you warrant and represent to us that you have read, understood and agreed to such terms. Raytd is not responsible or liable for:

(a)  any acts, omissions, or failures of the payment processor, including delays, errors, or technical issues in processing payments;

(b) any disputes between you and the payment processor, including chargebacks, refunds, or cancellations; or

(c) any fees, taxes, or other charges imposed by the payment processor.

7.7 We reserve the right to correct any errors, mistakes, or inaccuracies in pricing, product or service descriptions, or other information on the Site, even if payment has already been requested or received. If a pricing error results in an overpayment, we may refund the difference or, at our discretion, request the additional payment required.  

7.8 We reserve the right, at our sole discretion, to accept or refuse any order placed through the Site. This includes (without limitation) orders that:

(a) appear to be fraudulent or unauthorised;

(b) are placed in error;

(c) violate any applicable law or these Terms; or          

(d) for any other reason we consider appropriate.         

7.9 We may change, update, or adjust charges, fees, or pricing for our Services at any time by giving you fourteen (14) days’ written notice. By continuing to use our Services after the notice period, you agree to the revised fees and pricing. If you do not agree with the revised fees, you must stop using the Services and, if applicable, cancel your account or subscription before the revised fees take effect. You will not be charged the revised fees if you terminate your use in accordance with this clause.

7.10 Any changes or corrections will not affect any prior transactions except as expressly provided in this clause. You agree to pay any additional amounts required if a correction or adjustment is made in accordance with these Terms.

7.11 If you fail to make any payment due in accordance with these Terms, we reserve the right to suspend or restrict your access to the Site and Services immediately, without notice, until such payment is made.

7.12 Nothing in these Terms affects your rights under the Australian Consumer Law, including your rights to a repair, replacement, or refund in the case of faulty goods or services.

8. Free Trial

8.1 We may, at our sole discretion, offer a free trial period to new users who register for the Site (“Free Trial”). The duration and features of the Free Trial will be specified at the time of sign-up.           

8.2 During the Free Trial, your account will not be charged and your access may be limited to certain features or usage levels.

8.3 At the end of the Free Trial, if you choose to upgrade to a paid subscription, your nominated payment method will be charged at the then-current rate.

8.4 We will provide clear notice of the trial end date at sign-up and send you a reminder (where you have provided valid contact details) before your trial expires, so you have the opportunity to cancel if you do not wish to continue.         

8.5 To avoid being charged for the paid subscription, you must cancel your Free Trial at any time before the trial period ends. You agree and acknowledge that if you fail to cancel your Free Trial prior to the end of the trial period, you will be charged for the paid subscription.  

9. Cancellation

9.1 Except as expressly set out under these Terms of Use, or as required by law, all purchases are non-refundable. You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

9.2 If you are unsatisfied with our services, please email us at support@raytd.com.

10. Prohibited Activities

10.1 You must not use the Site for any unlawful, harmful, or unauthorised purpose. Without limiting this general obligation, you agree not to:

(a) Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

(b) Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

(c) Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Raytd IP or enforce limitations on the use of the Site and/or the Raytd IP contained therein.

(d) Disparage, tarnish, or otherwise harm, in our sole discretion, acting reasonably, us and/or the Site.

(e) Use any information obtained from the Site in order to harass, abuse, or harm another person.

(f) Make improper use of our support services or submit false reports of abuse or misconduct.

(g) Use the Site in a manner inconsistent with any applicable laws or regulations.

(h) Engage in unauthorized framing of or linking to the Site.

(i) Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.

(j) Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

(k) Delete the copyright or other proprietary rights notice from any Raytd IP.

(l)Attempt to impersonate another user or person or use the username of another user.

(m) Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).

(n) Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.

(o) Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.

(p) Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.

(q) Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

(r) Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.

(s) Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.

(t) Use a buying agent or purchasing agent to make purchases on the Site.

(u) Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

(v) Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Raytd IP for any revenue-generating endeavor or commercial enterprise.

(w) Share your Raytd login with other users.

(x) Use the Site to advertise or offer to sell goods and services.

(y) Sell or otherwise transfer your profile.

11. User Content and User Generated Contributions

11.1 You retain ownership of any intellectual property rights you hold in any work product, reports, inspections, photographs, analyses, or other formal submissions created and submitted to the Site by you (User Content).

11.2 You grant to Raytd a non-exclusive, irrevocable, worldwide, royalty-free, transferable licence to:

(a) use the User Content for any purposes related to the business of Raytd;

(b) modify and adapt the User Content without any requirement for attribution;

(c) host, store, use, reproduce, modify (for formatting or technical purposes), publish, and communicate your User Content as reasonably required to operate, improve, and promote the Site and related services; and

(d) use your User Content to train, improve, and develop artificial intelligence models, including AI image recognition technologies, in a manner consistent with applicable privacy and data protection laws.      

11.3 You warrant that:

(a) You have the necessary rights to grant this licence for the User Content;

(b) Your User Content does not infringe any third party’s intellectual property rights, privacy, or other legal rights; and

(c) Your User Content complies with these Terms and all applicable laws.         

11.4 We may remove, edit, or disable access to any User Content at our discretion if we reasonably believe it violates these Terms, infringes intellectual property rights, or is otherwise unlawful or harmful.

11.5 The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site (that are not User Content), including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

(a) The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.

(b) You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms.

(c) You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms.

(d)  Your Contributions are not false, inaccurate, or misleading.

(e) Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.

(f) Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).

(g) Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

(h) Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.

(i) Your Contributions do not violate any applicable law, regulation, or rule.

(j) Your Contributions do not violate the privacy or publicity rights of any third party.

(k) Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.

(l) Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.

(m) Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

11.6 We may remove, edit, or restrict access to any Contribution if we reasonably believe it breaches these Terms or applicable laws, and we may suspend or terminate your account in serious or repeated cases.

12. Reports

12.1  You acknowledge that the Reports are automatically generated based on the data and parameters provided by you and may not reflect complete or verified information. The Report is provided for informational purposes only and does not constitute professional, legal, or technical advice.

13. Use and Storage of Data

13.1 You acknowledge and agree that you have read, understood and agreed to the Privacy Policy, which outlines the parties’ obligations in relation to security, use and storage of your personal information.

13.2 You are solely responsible for ensuring that no personally identifiable information or sensitive data is included in file names or within the contents of any uploaded files. If you upload such data in breach of this clause, you do so at your own risk. To the extent permitted by law, we are not responsible for any loss, damage or liability arising from a data breach or unauthorised access to such information.

13.3 You agree that Raytd may collect, maintain, process and use diagnostic, technical, usage and related information in relation to your use of the Services to develop, provide and improve Raytd’s products and services, facilitate product support and verify compliance with these Terms.

13.4 For the purpose of this clause 12, “Data” means any of the following to the extent it relates to your business:

(a) data or information, in whatever form, either entered, uploaded or stored on the Services by you (including User Content and Contributions);

(b) information that you create using the Services (including the Reports);

(c) your personal information; and

(d) information generated by the Services.

13.5 Where you upload User Content or create Reports as part of an organisation, and any user within that organisation maintains an active subscription with Raytd, then you will have access to that User Content and Reports provided that you hold an active subscription on our Site.

13.6 Where you upload User Content or create Reports as part of an organisation and no user within that organisation maintains an active subscription on our Site, then you will only have access to that User Content and Reports for a period of 30 days after the expiry of the last subscription under the organisation.

13.7 You acknowledge and agree that we may store, retain, use, reproduce, and back up all Data for as long as we reasonably require for the operation, improvement, archiving, or legal compliance of the Site and our Services. You also acknowledge that we may delete any User Data at any time 30 days after the expiry of your subscription.

13.8 All personal information will only be collected, used, and retained in accordance with our Privacy Policy and applicable privacy laws.

13.9 Notwithstanding the above, Raytd may retain User Content as follows:

(a) retained and made available for a minimum period of five (5) years as part of that Report; and

(b) any personal information included in a Report, such as the profile photo, name, position title, office address, phone number, and email address of any person identified as a report author, and the profile photo and name of any person identified as a contributor may also be retained for a minimum period of five (5) years as part of that Report.

13.10 Raytd may provide your Data to:

(a) a third party in order to comply with its obligations under these Terms,

(b) Raytd’ other related entities, in order to comply with its obligations under these Terms; or

(c) a third-party service provider, or other party if you request disclosure or a connection with such party.

13.11 If Raytd provides your Data to any third party, Raytd will not be liable for that third party not complying with a request to delete that Data, provided that Raytd has requested that the third party delete your data.

13.12 You agree that any information we obtain from you (including automatically from your websites or content management systems) or information you upload, record, create or otherwise store in the Services, is stored by you at your own risk. The Services are not data storage or backup services. While Raytd uses reasonable commercial efforts to prevent data loss, it does not warrant that its computers, software, Site or Services will be free from failures, corruption, security intrusion or interference.

13.13 To the maximum extent permitted by law, Raytd shall have no liability to you for any corruption or loss of Data. You are solely responsible for maintaining appropriate backups of any data or files you upload to the Site. We do not guarantee the retention or recoverability of any Data.

13.14 f you facilitate or permit access by any other party to your Data in the Services, you are solely responsible for the actions of that party. Raytd shall not be liable for any addition, modification or deletion of your information or Data resulting from such access by any third party.

13.15 You acknowledge and agree that Raytd may retain and use data generated through your use of the Site for the purpose of improving, developing, and enhancing our services, including through the training of AI models and the analysis of usage metrics (such as how frequently certain settings are adjusted). All such Data will be anonymised and aggregated before use, and will not identify you or any individual. This processing is conducted in compliance with applicable data protection laws and does not involve the use of any personally identifiable information.

14. Third-Party Websites and Content

14.1 The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content").

14.2 Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you access or use Third-Party Content, you do so entirely at your own risk. Once you leave the Site, these Terms of Use no longer apply and you must review and comply with the applicable third-party terms and policies.. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, To the fullest extent permitted by law you you agree to indemnify and shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

15. Site Management

15.1 We reserve the right, but not the obligation, to:

(a) monitor the Site for violations of these Terms of Use;

(b) appropriate legal action against anyone who violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities;

(c) refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;

(d) without notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;

(e) automatically compress images when uploaded, which may result in a reduction of quality, and

(f) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

16. Site Maintenance and Updates 

16.1 We may perform maintenance, updates, upgrades, or improvements to the Site or its underlying systems at any time. While we aim to minimise disruption, you acknowledge that such activities may result in temporary downtime, interruptions, or limited access to the Site. 

16.2 Where reasonably practicable, we will provide notice of planned maintenance or updates in advance. However, we are not obliged to provide notice for urgent or emergency maintenance.                      

16.3 To the maximum extent permitted by law, Raytd will not be liable for any loss, damage, or inconvenience resulting from scheduled or unscheduled maintenance, updates, or downtime.                                

16.4 Your continued use of the Site during or after maintenance or updates constitutes acceptance of any temporary disruptions or changes to the Site.

17. Privacy Policy and Overseas Transfer of Data

17.1 We care about your data privacy and security.

17.2 Please review our Privacy Policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in Australia. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Australia, then through your continued use of the Site, you are transferring your data to Australia, and you acknowledge and agree to having your data transferred to and processed in Australia.

18. Term and Termination

18.1 These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and with notice where practicable, acting reasonably, deny access to and use of the site (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the site or delete your account and any content or information that you posted at any time,

18.2 If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

19. Disclaimers

19.1 The Site and all content, materials, and services provided on it are offered “as is” and “as available”. To the maximum extent permitted by law, we do not guarantee that the Site will be secure, uninterrupted, free from errors, or available at all times. We may suspend, restrict, or discontinue access to the Site at any time without notice.

19.2 We make no representations or warranties regarding the accuracy, reliability, completeness, or suitability of the Site or its content for any purpose. Your use of the Site is at your own risk.

19.3 To the extent permitted by law, Raytd Pty Ltd, its directors, officers, employees, and agents will not be liable for any direct, indirect, incidental, consequential, or special loss, including but not limited to loss of data, revenue, or profits, arising from or in connection with:

(a) your use or inability to use the Site;

(b any errors, omissions, or inaccuracies on the Site; or

(c) any reliance on the content, materials, or services provided on the Site.

19.4 Nothing in this disclaimer excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable laws that cannot be excluded by law.

20. Modifications and Interruptions

20.1 We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We may, from time to time, modify or discontinue all or part of the Site, acting reasonably and where practicable providing notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

20.2 We do not guarantee the Site will be available at all times. From time to time, the Site may be unavailable due to maintenance, upgrades, technical issues, or other reasons beyond our control. You agree that we are not responsible for any loss, damage, or inconvenience you may suffer as a result of such unavailability.  We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.

21. Governing Law

21.1 These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, in relation to any dispute arising out of or in connection with these Terms or your use of the Site.

22. Dispute Resolution

22.1 You agree to irrevocably submit all disputes arising out of or in connection with these Terms, or the legal relationship established by these Terms, to the jurisdiction of the courts of Queensland, Australia. Raytd Pty Ltd shall also maintain the right to bring proceedings as to the substance of the matter in the courts of the country where you reside or, if these Terms are entered into in the course of your trade or profession, the state of your principal place of business. 

23. Corrections 

23.1 There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

23.2 Subject to 23.3, if you have made a purchase after relying on inaccurate information on the Site, then we will inform you of such inaccuracies as soon as practicable you may apply for a refund within 3 business days of such notice by contacting us.

22.3 If the amount relied upon by you is greater than the accurate price, then you will be entitled to a refund of the discrepancy. If the amount relied upon by you is less than the accurate price, then we will not charge you the discrepancy for the periods already billed, however we retain the right to charge you the accurate amount in future billing cycles unless you cancel your subscription in accordance with clause 9.1.

24. Disclaimer 

24.1 The Site is provided on an as-is and as-available basis. You agree that your use of the Site and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the site and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Site’s content or the content of any websites linked to the Site and we will assume no liability or responsibility for any

(a) errors, mistakes, or inaccuracies of content and materials,

(b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Site,

(c) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,

(d) any interruption or cessation of transmission to or from the Site,

(e) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Site by any third party, and/or

(f) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Site. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site, any hyperlinked website, or any website or mobile application featured in any banner or other advertising, and we will not be a party to or in any way be responsible for monitoring any transaction between you and any third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

25. Limitations of Liability

25.1 The Australian Consumer Law (ACL) contains warranties, guarantees and conditions that cannot be excluded. These Terms of Use do not purport to exclude, restrict or modify the application of the ACL where to do so would contravene the ACL or cause any part of these Terms to be void.

25.2 Subject to the above, we and our directors, employees, or agents will not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the three (3) month period prior to any cause of action arising.

26. Indemnification 

26.1 You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal costs, made by any third party due to or arising out of:

(a) your Contributions;

(b) use of the Site;

(c) breach of these Terms of Use;

(d) any breach of your representations and warranties set forth in these Terms of Use;

(e) your violation of the rights of a third party, including but not limited to intellectual property rights; or

(f) any overt harmful act toward any other user of the Site with whom you connected via the Site.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

27. Force Majeure

27.1 We are not responsible for any delay, interruption, or failure in the performance of the Site or the application that results from any cause beyond our reasonable control, including but not limited to: natural disasters, epidemic or pandemic, acts of government or regulatory authorities, strikes or labour disputes, failures of telecommunications or internet services, power outages, denial-of-service or other cyberattacks, failures of third-party hosting or cloud providers, war, terrorism, or other events outside our control (Force Majeure Events).                    

27.2 During a Force Majeure Event, our obligations to provide access to, or availability of, the application will be suspended for the duration of the event. We will use reasonable efforts to restore availability and performance as soon as practicable.        

27.3 If a Force Majeure Event continues to prevent access to or use of the application for more than [30] consecutive days, either party may terminate these Terms without liability, except for any obligations accrued up to the date of termination.

28. User Data

28.1 We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for backups of all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that to the fullest extent permitted by law, we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

29. Electronic Communications, Transactions, and Signatures

29.1 Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Site.

30. Sales Tax 

30.1 Raytd is established in Australia for taxation purposes, so subscriptions sold to Australian based customers are considered domestic sales and are charged the Australian GST rate (currently 10%).

31. Miscellaneous

31.1 These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time and shall notify you within a reasonable time prior to such assignment. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

32. Other Services - Consulting 

32.1 We may offer consulting services relating to audit projects or other uses of the Site. Such consulting may include advice on project setup, team structure, scheduling, budgeting, or management of project delivery. You acknowledge that these consulting services are optional, advisory in nature, and do not constitute professional, legal, or financial advice.  

32.2 Any additional services, including consulting, will be governed by separate terms and conditions that will be provided to you prior to the commencement of such services. These Terms do not replace or modify those separate agreements. 

32.3 Unless otherwise agreed in writing, all intellectual property created in the course of providing additional services remains the property of Raytd.

33. Support

33.1 If you have any support enquiries, you may contact us via Live Chat (available during AEDT business hours) or you may contact us at support@raytd.com. We will use reasonable endeavours to provide acknowledgement of the support enquiry within five (5) business days.

34. Contact Us 

34.1 In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, you may contact us via Live Chat (available during AEDT business hours) or you may contact us at support@raytd.com.